Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at info@forgetmenot247.co.uk

If you are not entirely satisfied with your purchase we are always here to help.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How do I return my order if it is damaged on arrival?
  • All damaged items need to be reported within 48hrs of arrival. 
  • If an item is delivered damaged then photographic evidence needs to be provided of both the broken item and ALL the packaging.
  • Please email us at info@forgetmenot247.co.uk within the 48 hr period.
  • We cannot accept pictures and messages through social media channels.
  • We will normal either email of call you to advise you of the next steps we will be taking.
  • Please do not automatically return damaged items to us. If we require it back we will inform you by email.

How do I return my order if I change my mind?

  • Please return your items for a refund within 30 days of you receiving your goods.
  • All items must be returned with your packing note.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and safe for transit back to us.
  • To return an item to us, please use the following address:
Forget Me Not
6 The Green, Stubbington
Fareham
Hampshire
PO14 2JQ
  • We do not cover the costs of returns so please ensure you send your returns with a tracked delivery service as we can not be liable for lost goods and you will not receive a refund.
Refunds
We will notify you once we’ve received and inspected your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.

When will I receive my refund?

  • We aim to refund within 3-5 working days from receiving your parcel back to our store. We will email you to confirm your refund has been processed.
  • Refunds can take up to 10 Working Days to be processed back into your bank account.

What if I want to exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • The Forget Me Not team can take you through the best way to exchange an item.
  • Please call us on 01329 668915 or email: info@forgetmenot247.co.uk

Changing or cancelling an order

  • In most circumstances, it’s very possible to make changes to your order once you’ve placed it. However, you will need to do this promptly. We can change the details of your delivery address, remove items from your order or cancel it completely, to do this please call a member of the team on  01329 668915
  • If your order has already left the store for delivery to you, then you’ll need to follow our Returns procedure above.

Can I return my web order back to the store?

  • Whilst we offer all our lovely customers the option to return any web orders to our stores, PayPal is an online payment method and can only be refunded by an administrator. This will be done within three working days and we will email you once completed. PayPal purchases can however be exchanged in store for a credit note to the value of the item, or exchanged for another item available in store
  • Postage will not be refunded in stores.
Why have I had a refund when I didn’t cancel my order or return anything?
  • As hard as we try, sometimes here at Forget Me Not things just go wrong. You may be refunded if we are unable to deliver an item you have ordered for us. It may be that it is the last one we have in a range and it’s not in good enough condition to send or it may of got damaged as we’re picking and packing your order. We try really really hard for this not to happen but when it does and we can’t get you a replacement we will immediately email you and send you a refund..
Returns Policies
  • Items must be returned in a fully resalable condition, which means being unused and in the original packaging within 30 days of receipt. 
  • Forget Me Not reserves the right to refuse a refund on items deemed not to be resalable or in original packaging.
  • For hygiene reasons, earring and hair accessories purchased online cannot be returned.
  • Customers are of course entitled to a full refund up to 30 days after receiving goods if they are faulty.
  • The Standard delivery cost of £4.99 will only be refunded if the entire delivery is returned, regardless of whether upgraded shipping was selected (unless the entire order was faulty or incorrect). We reserve the right to wait for your goods to be returned before refunding.
  • If your item becomes faulty please contact us at the above email address.
  • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.